Users experiencing delays in Pi Network KYC verification can now follow a step-by-step process to resolve the issue. This guide simplifies the steps necessary to fix verification problems and ensure a smooth KYC process through Pi Network's app and support portal.
Pi Network users have been facing significant delays in verifying their Know Your Customer (KYC) applications, with some waiting over a month for approval. A step-by-step guide has been provided to help users resolve this issue. By following these instructions, users can expedite the process and ensure successful verification.
Step 1:
Open the Pi Network app (not the Pi browser). The KYC process should be handled directly through the Pi app to avoid compatibility issues.
Step 2:
Locate the three-line menu icon at the top left corner of your screen and click on it. This will open a dropdown menu with multiple options for navigation.
Step 3:
Scroll down to the “Profile” section and click on it. Here, you will see your account details. Copy your Username and make sure the email associated with your account is visible. The email address must already been verified for the next steps.
Step 4:
Return to the main menu by clicking the three-line menu icon again at the top left of the screen. This will take you back to the app's main page.
Step 5:
Navigate to the “Support Portal” in the menu. Clicking on it will direct you to a new page in your web browser (e.g., Chrome). This is where you will submit your KYC issue.
Step 6:
Once on the support page, scroll down until you find the "Suggested Forms" section. Look for the option labeled "KYC in Email Request" and click on it. This will open a form specifically designed for addressing KYC issues.
Step 7:
Carefully fill out the form with your correct details, including your Username and verified email. Ensure all the information is accurate to avoid further delays. Double-check your inputs before moving on to the next step.
Step 8:
Scroll down to the “Application” section of the form. Here, you will be asked to select the issue you are experiencing. You can choose from problems like consent, age, country, or ID type on the first screen, or issues with uploading your ID document. Select the most appropriate option and submit the form.
By completing these steps, users can expect quicker resolutions to their KYC verification delays and move forward with their Pi Network experience.
By using Pi Network's support portal and following the outlined steps, users facing Pi Network delays in KYC verification can now resolve the issue efficiently. It's important to ensure all details are correct when filling out the support form.
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